Card issuers need a reliable partner to choose the right systems, start up smoothly and stay productive for years. The decisions you make about systems and support today shape your success tomorrow, and our success depends on yours.
Our support services are delivered by experienced engineers who know your systems and your business.
Call our service team in an emergency and get a fast, expert response that restores your system as quickly as possible.
All the benefits of on-call service, plus Paneleven engineers based at your facility.
Stay on the latest, most robust version of your software, with unlimited telephone and online technical support.
A simple, cost-effective way to repair desktop printers, image capture devices and other equipment when phone support cannot resolve the issue.
For customers with in-house technical staff, we offer support options that help your team maintain its own equipment.
We provide education and training as standard, so your team can make the most of the products you buy. Staff can be trained to several levels, for both hardware and software.
| Level | Hardware | Software |
|---|---|---|
| Operator | Available | Available |
| Administrator | Available | Available |
| Developer | Not applicable | Available |
Our experts take the guesswork out of choosing the right solutions for your short- and long-term needs. We start with a detailed analysis of your requirements, set benchmarks for efficiency and performance, and deliver a plan with technology options that support your strategy.
Decades of card projects have given us a consulting programme built for issuers entering or expanding in cards. With partners across the smart card industry, we cover the full range of a chip implementation, from EMV migration to contactless, prepaid and multi-application products.
Throughout, we work as part of your team and as a trusted adviser, with insight into your needs and the challenges in your market.
Contact our service team for support contracts, training schedules or a consulting engagement.